Zahra

Processing Time

Orders are processed within 3 business days of receiving payment. Please note that personalized or customized items may require additional processing time.

Shipping Time

Estimated shipping times vary depending on your location. Standard shipping typically takes 5-7 business days, while express shipping options are available for faster delivery.

Shipping Costs

A flat rate shipping fee of 150 INR is applied to all orders. Any customs duties or taxes are the responsibility of the recipient.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

Shipping Delays

While we strive to ensure timely delivery, external factors such as customs clearance or unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

Returns Due to Shipping Issues

If your order is damaged during shipping or you encounter any issues, please contact us within 2 days of receiving your order. We will work to resolve the issue promptly.

Contact Us

For any shipping-related inquiries or concerns, please reach out to our customer support team at createwithmor@gmail.com

At House of Mor, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Responsibilities for Returns

Customers are kindly requested to bear the shipping costs for returning items. Please note that shipping costs incurred during the initial purchase are non-refundable. In the event of a refund, the deduction of the return shipping cost will be applied before processing the refund. We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, feel free to reach out to our customer support team for assistance.

Contact Us

If you have any questions on how to return your item to us, contact us at createwithmor@gmail.com

At House of Mor, we strive to ensure the longevity and beauty of your cherished pieces. Follow these guidelines to maintain the quality and grace of your garments.

Fabric Care:

• Hand Wash Preferred: For most of our delicate fabrics, hand washing is recommended. Use a mild detergent and cold water to preserve the colours and fabric integrity.
• Dry Clean When Necessary: Certain intricate designs or fabrics may require professional dry cleaning.
• Avoid Direct Sunlight: Prolonged exposure to direct sunlight can fade colours and damage delicate fabrics. Store your garments in a cool, dark place.

Embellishments and Embroidery:

• Handle with Care: Be mindful of sharp objects that may snag or damage delicate embroidery. Fasten zippers before washing to prevent snags.
• Ironing: Iron embellished garments inside out at a low temperature. Place a cloth between the iron and the garment to protect delicate details.

Storage Tips:

• Cloth Bags Provided: For optimal storage, House of Mor provides breathable cloth bags, offering an extra layer of protection against mustiness while allowing fabrics to breathe. Avoid plastic bags for a more garment-friendly storage solution.

Contact Us:

If you have any questions regarding the care of your House of Mor pieces, feel free to reach out to our customer support team at createwithmor@gmail.com